Preguntas Frecuentes

Photier is an advanced platform that streamlines the process of capturing and distributing event photos. Utilizing cutting-edge face recognition technology, Photier allows event organizers to upload photos and automatically distribute them to participants. This ensures that attendees receive their personalized event photos instantly. The platform is designed to enhance the event experience by making photo sharing seamless, efficient, and accurate. Whether for weddings, corporate events, or social gatherings, Photier ensures that every moment is captured and delivered to those who cherish them.

The name "Photier" comes from combining "photo" with the suffix "-ier," which signifies a person or entity responsible for a specific action. Just like a financier manages finances and a hotelier oversees hotels, a Photier is the master of photos, ensuring they are captured, managed, and delivered seamlessly to event participants. This innovative platform uses face recognition technology to bring photos to the right people, making memories unforgettable and easily accessible.

In Photier, a "Photi" is the digital currency used on the platform. It operates on a "Pay As You Go" basis, where 1 Photi equals the distribution of 1 photo. When you sign up, you automatically receive 100 Photis in your account. These can be used immediately to distribute photos across all feature sets. If you run out of Photis, you can easily purchase more through the secure control panel. This system is designed to be efficient, budget-friendly, and global, simplifying the process of managing and distributing event photos​

Photier Go is one of the three main services offered by Photier, focused on enhancing the photo-sharing experience during personal events such as vacations, small parties, or casual get-togethers. Accessible via the Photier mobile app, it allows participants to upload and share photos taken with their phones to a centralized platform. This service supports up to 500 photos per event and a maximum of 20 participants, ensuring high-quality sharing without the clutter and quality reduction commonly associated with other methods like WhatsApp groups. Utilizing advanced face recognition technology, Photier Go organizes and distributes photos efficiently, ensuring everyone can access their own photos effortlessly.

Photier Pro is one of Photier's three main services designed to distribute photos to event attendees. Using advanced face recognition technology, Photier Pro ensures that photos are instantly and accurately delivered to participants without any cost to them. To distribute photos with Photier Pro, you need to purchase Photis, which are the platform's internal credits used for photo distribution. This service is ideal for events where organizers want to provide attendees with high-quality photos seamlessly and efficiently.

An Event Owner in Photier is a role assigned through the panel after an event is created. This role grants specific permissions to the designated person, allowing them to manage various aspects of the event. As an Event Owner, you can view all the photos uploaded to the event, pin posts in the Foyer area, and delete photos uploaded by users. Additionally, you have the authority to grant others the ability to view all photos through the app. This role is crucial for overseeing the event's photo management and ensuring that everything runs smoothly.

To delete the account you created for Photier Pro or PM, you need to contact us directly. Since your panel contains a significant amount of personal data, it is necessary to handle this request securely. Please reach out to us at ask@photier.com for assistance with deleting your account.

To change the cover photo of your event, go to the Events page in the Photier panel and navigate to the "Marketing Material" section. Here, you can either select a pre-chosen cover photo or upload your own custom image. The cover photo serves as the main visual that attendees will see first when they access the event, making it an important aspect of your event's presentation. By customizing the cover photo, you can ensure it reflects the theme and tone of your event, providing a visually appealing and engaging first impression for your guests.

Yes, you can make some photos from the event publicly visible. To do this, go to the event photos and select the photo you want to make public. Access the photo's detail page and change the visibility settings to public. This will allow the selected photo to be viewed by anyone attending the event.

Yes, it is possible to set photos to be visible to all attendees at the event. You can do this through the event settings by toggling between public and private modes. In public mode, all photos are visible to all attendees, whereas in private mode, only the photo owners can see their photos. Facial recognition will work in both modes, ensuring that photos are accurately identified and shared accordingly.

Photier takes security very seriously, implementing state-of-the-art encryption protocols to safeguard all user data and photos. The platform uses industry-standard SSL encryption to ensure that data is protected during transmission. Additionally, Photier's servers are secured with advanced firewalls and regular security audits to prevent unauthorized access. Personal data is handled in strict compliance with global data protection regulations such as GDPR. Photier also anonymizes facial recognition data to further protect user privacy.

Photier processes personal data with the utmost security and care. We handle personal information in strict compliance with GDPR and local regulations. The facial data collected is used solely for identifying and distributing photos uploaded during the event. We do not use this data for any other purpose. This ensures that personal information is protected and used responsibly, maintaining the privacy and trust of our users.

Photier complies with GDPR regulations by ensuring that all personal data is processed in accordance with legal requirements. This includes implementing robust data protection measures, providing users with clear information about their data rights, and ensuring that personal data is used only for its intended purpose, such as identifying and distributing event photos.

Facial recognition systems work by capturing an image of a person's face and analyzing its features, such as the distance between the eyes, the shape of the nose, and the contour of the jawline. These features are then converted into a digital representation, often referred to as a "faceprint." When another image of the face is captured, the system compares it to stored faceprints to find a match. In Photier, this technology is used to identify event participants and automatically distribute their photos to them.

For facial recognition, you can upload up to three photos. Uploading these three well-taken photos will significantly improve the system's ability to recognize you in event photos, making it easier to find your images.

Yes, you can distribute photos from past events using Photier. The platform allows you to upload and share photos from events that have already taken place, ensuring that all memorable moments can still be delivered to participants even after the event has concluded.

To create an event, log in to the Photier panel at my.photier.com and click on "Create Event" at the top of the page. First, decide whether you want to sell photos or distribute them for free by selecting either Photier Pro or PM. Next, enter the details of your event such as the name, date, category, and details. After filling in these details, you can create the event immediately. Other settings and configurations can be adjusted later.

Facial recognition systems work by capturing an image of a person's face and analyzing its features, such as the distance between the eyes, the shape of the nose, and the contour of the jawline. These features are then converted into a digital representation, often referred to as a "faceprint." When another image of the face is captured, the system compares it to stored faceprints to find a match. In Photier, this technology is used to identify event participants and automatically distribute their photos to them. Photier uses face data solely to search within the photos uploaded for the event, ensuring privacy and focused functionality.

To add a Photographer or Uploader to your event, log in to the Photier panel and access the events page. Navigate to the "Photo Upload" section where you can enter the email address of the person who will be uploading photos. The system will then send a unique link to the provided email address. Using this link, the designated person can upload photos to the event. Keep in mind that photos uploaded by photographers will reduce your Photis. This process allows for efficient photo management and ensures that all event photos are centrally organized.

To add frames to event photos, go to the event and navigate to the "Marketing Material" section. From there, you can select or upload the frames you want to apply to your event photos. This customization allows you to enhance the visual appeal of your photos, adding a unique touch that reflects the theme of your event.

Yes, you can use your Photis across multiple events on Photier. The Photis you purchase are not limited to a single event; they can be flexibly used for any event you create on the platform with all feature sets. This allows you to manage photo distributions efficiently across various occasions, making it easier to plan and allocate your resources. If you need more Photis or have any questions about usage, you can always contact ask@photier.com for further assistance.

To upload photos to the event, you have two options: uploading them yourself or adding a Photographer/Uploader. To upload photos yourself, log in to the Photier panel, go to the event page, and click the "Upload Photos" button. This allows you to directly upload photos from your device. Alternatively, you can add a Photographer or Uploader to handle this task. You can do this by navigating to the "Photo Upload" section in the event settings, entering the email address of the person responsible, and sending them a unique link. They can then use this link to upload photos to the event. Both methods ensure that your event photos are organized and easily accessible for all participants.

To add a Photographer or Uploader to your event, log in to the Photier panel and access the events page. Navigate to the "Photo Upload" section where you can enter the email address of the person who will be uploading photos. The system will then send a unique link to the provided email address. Using this link, the designated person can upload photos to the event. Keep in mind that photos uploaded by photographers will reduce your Photis.

To add a logo to event photos, go to the event settings and navigate to the "Marketing Material" section, the same place where you add frames. Here, you can upload your logo, which will then be applied to all the event photos. This feature allows you to brand your photos, giving them a professional and personalized touch that aligns with your event's theme and identity.

Accessories like glasses and hats can sometimes hinder the performance of facial recognition systems during outdoor events. However, Photier has addressed this issue with its accessory recognition feature. By enabling this feature in the event settings, you allow participants to upload photos with accessories via the app. This ensures that the facial recognition system can identify attendees even when they are wearing items such as glasses or helmets.

If you have an event like a marathon or a festival where you are unsure about the number of photos that will be taken, you can contact us to tailor a package based on the event dynamics. Additionally, for some events, we can offer pricing based on the number of participants rather than the number of photos uploaded. This flexible approach ensures that you get a suitable package for your event's specific needs.

QR codes have numerous uses and advantages, especially in visual and printed materials. For instance, at weddings, you can create mini cards (approximately 6x9 cm) with a brief description and a QR code. These cards can be placed on guests' tables, making it easy for them to access event photos. Similarly, QR codes are practical for use on barcovision screens, roll-ups, and any printed materials. They provide a seamless way for attendees to connect to digital content quickly and efficiently, enhancing the overall event experience.

Photier Go is ideal for sharing memories in intimate gatherings among friends. For instance, imagine you are on a vacation where everyone is taking photos with their phones. These photos often get shared in WhatsApp groups, leading to multiple copies of the same photo, which clutters your phone and reduces the image quality. With Photier Go, everyone can upload their phone photos to a shared pool, ensuring the highest quality is maintained. The facial recognition feature also works seamlessly, making photo sharing efficient and organized.

The event created through the application is our Photier Go product. While Photier Go and events created from the panel (Photier Pro or PM) are fundamentally similar in terms of distributing photos, there are some differences. In Photier Go, all uploaded photos are visible to everyone attending the event, but the facial recognition system still works and will show your photos in a separate tab. In contrast, Photier Pro or PM events created from the panel can have photos uploaded as private, allowing individuals to see only their own photos. The most significant difference is that in Photier Go, only photos taken from a phone can be uploaded, whereas Photier Pro and PM allow uploads from any type of camera. Additionally, Photier Go allows a maximum of 500 photos to be uploaded and supports up to 20 participants per event. On the other hand, Photier Pro and PM can handle hundreds of thousands of photos and have no limit on the number of participants.

To invite guests to the event, after creating the event on the Photier panel, the system provides you with three sharing options: a five-digit code, an event link, and a QR code. Each of these options can be used to grant your guests access to the event in different ways, ensuring that you can efficiently invite and manage their participation.

If your photo wasn't found at the event, start by waiting for all photos to be uploaded. Next, you can use the app's "Rescan" feature to search again. If you still can't find your photo, contact the photographer through the "Photographer Details" section in the app. For further assistance, you can always reach out to us at ask@photier.com.

Photier PM (Profit-Maker) is one of Photier's three main services designed to sell photos to event participants. Using advanced face recognition technology, Photier PM ensures that photos are accurately identified and distributed to the attendees who purchase them. Unlike Photier Pro, Photier PM does not require the purchase of Photis for distribution. This service is free for organizers, and Photier does not take a commission from the sales. Photier PM is ideal for events where organizers want to monetize the distribution of high-quality photos to participants efficiently and effectively. By setting prices for each photo, organizers can generate revenue from photo sales while providing a seamless and engaging experience for their attendees.

Selling photos with Photier Profit-Maker is straightforward. First, register and log in to the Photier PM panel at my.photier.com. Once logged in, create your event and set the price for each photo you wish to sell. After setting up the event, invite your guests to join. As participants upload their photos, they will have the option to purchase the photos you’ve set for sale. Simply wait for your guests to buy the uploaded photos at the designated price, ensuring a seamless and profitable photo distribution process.

To determine the price of the photographs you will sell, start by logging into the Photier PM panel at my.photier.com. During the event creation process, you will be prompted to set the price for each photo. A menu will appear where you can enter the amount in USD for each photo you wish to sell. This initial step allows you to establish the pricing framework for your event photos, ensuring that all sales are aligned with your desired price point. By setting the price at this stage, you ensure that participants see and purchase the photos at the specified rate in their local currency converted from USD.

The income from photo sales is calculated based on the price you set for each photo in USD when creating the event. When sales are made through in-app purchases using Apple or Google, they deduct a 15% commission plus VAT. The remaining amount is sent to us, and Photier takes a 0% commission as a service fee, passing the rest of the income to your account. If sales are made using coupon codes, the event creator handles the collection. The total amount of the used coupon codes is displayed on the panel, and the income is added to your account without any deductions.

Participants can purchase their photos by first downloading the Photier app and completing the registration process. Once registered, they can enter the event you created. Within the app, participants will see the photos they are tagged in, but these will initially appear with watermarks and in low resolution. To purchase the photos, participants can add the desired images to their cart. They have the option to buy the photos using in-app purchase methods such as Apple Pay or Google Pay. Alternatively, you can provide them with a coupon code for the purchase. Once the transaction is complete, the watermark is removed, and the participants receive the high-resolution versions of their photos.

To delete the account you created from the Photier application, you can do so from the settings section of the app. This process will irreversibly delete your account. Additionally, you can choose to delete all photos associated with your account. If you opt to delete all your photos, please note that they cannot be recovered by you, the event organizer, or the photographer. Therefore, be very careful when selecting this option.

Yes, you can delete what you wrote in the Foyer. Simply press and hold on the text you want to delete in the app, and a menu will appear allowing you to delete the message. This ensures you have control over the content you share in the Foyer area.